Defect Manager - New York , New York | STAND 8 Careers | Stand8

Defect Manager
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Defect Manager
Date Posted:  6/7/2021
Job ID:  Job #3555
Employment Type: Contract
Location: New York New York
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We are hiring for a Defect Manager for a cutting edge media entertainment company. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.

KEY RESPONSIBILITIES

  • Responsible for Defect Management by overseeing defect end-to-end lifecycles and act as the main liaison between the teams as well as both internal and external organizations
  • Maintain absolute integrity of the defect ecosystem in JIRA and ensure all changes to defect status are within the guidelines of the defect management process
  • Triage defects by assigning appropriate priority, determining ownership of the defect, and routing the defect to appropriate resource
  • Lead defect triage calls with key leads and business stakeholders with clear view on defect status with actionable outcomes
  • Collaborate with PM/Dev/QA teams to maintain awareness of monthly release schedule, new code changes, bug fix scheduling and retesting to drive defects’ resolution and closure
  • Initiate and manage escalation process for any outstanding defects with leadership team
  • Identify and implement process & tool improvements for defect prevention and/or to improve defect resolution times
  • Regular review of overall defects to determine/assess impact to overall project plan and deployment schedule
  • Assist in defining appropriate defect metrics to measure overall defect management program in delivery, productivity and efficiency.
  • Proven work experience in building Defects Reporting Dashboard by leveraging analytics toolsets like Tableau and/or PowerBI

SKILLS AND EXPERIENCE REQUIRED 

  • Bachelor/Master degree in Computer Science, Technology, or Data Analytics is a must
  • Minimum 3 years’ experience working as a project manager/scrum master, with expert knowledge in SDLC and Agile methodology
  • Excellent oral and written communication skills with ability to engage with various stakeholders within the organization
  • Capable to lead and steer defect management meetings to achieve actionable outcomes
  • Server as a gatekeeper and be proactive in identifying and clearing obstacles that may delay the defect resolution process
  • Strong self-starter, able to consistently deliver without requiring significant oversight and direction.
  • Ability to adapt and learn from extended team members and establish strong relationships with cross functional teams
  • Ability to explain technical processes and articulate knowledge of the defect management process to a wider audience
  • Good practical knowledge of MS Office (especially Excel) and Atlassian JIRA
  • Experience working in media industry is preferred
  • Scrum Master/PMP certification is a big plus
Location: Remote/need to be available to be on calls with UK and Lisbon time zones sometimes