Supervisor, Client Services - Plainview , New York | STAND 8 Careers

Supervisor, Client Services
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Supervisor, Client Services
Date Posted:  6/15/2021
Job ID:  Job #3706
Employment Type: Perm Placement
Location: Plainview New York
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We are hiring for a Supervisor, Client Services for a company leading the field of manufacturing.  If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York and more.

OVERVIEW 
The Supervisor, Client Services will manage a group of 3 resources across multiple domestic and international sites to provide executive and employee support for the provisioning and maintenance of the desktop and mobile environments. This includes laptops, desktops, iPhones, and iPads. It includes all technologies installed on these devices: Windows 10, o365, VPN, MDM, RingCentral, Zoom, Box, etc. This team will be the primary interface between employees and the technology organization for requests and incidents. 
 
RESPONSIBILITIES
  • Maintain a high level of customer satisfaction by ensuring that tickets are worked quickly and effectively.
  • Build, maintain, and provide operational support for desktops and applications.
  • Partner with security, server, network, and application teams to troubleshoot client issues.
  • Provide off-hours support for operations and pre-scheduled and emergency maintenance
  • IT operations (e.g. Asset Life Cycle Management, Problem Management, Incident Management, Change Management, and Capacity Management).
  • Manage client services team, build processes for operations and projects.
  • Lead implementation & deployment process by determining and managing optimum resources and timeline in order to achieve project deliverables.
QUALIFICATIONS
  • A Bachelor’s degree in a related technical field and a minimum of 5 years of experience is required.
  • A minimum of 2 years of experience managing or leading a team is also required. An equivalent combination of training and experience may be considered.

KNOWLEDGE, SKILLS AND ABILITIES
  • Good interpersonal skills to resolve problems
  • Strong analytical and problem-solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve complex hardware/software and equipment problems
  • Willingness to travel