Sr. Systems Engineer, Immix Ops - Parsippany, New Jersey | STAND 8

Sr. Systems Engineer, Immix Ops
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Sr. Systems Engineer, Immix Ops
Date Posted:  6/15/2021
Job ID:  Job #3707
Employment Type: Perm Placement
Location: ParsippanyNew Jersey
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We are hiring for a Sr. Systems Engineer for a security services company. The Senior Systems Engineer, Immix Operations will provide technical leadership, hands-on implementation, on-going day to day support for the Immix platform.  This role will also be responsible for developing, maintaining, supporting, and optimizing Immix infrastructure operations, monitoring, change management, and vendor management. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, New Jersey and more.

  • Provide Immix operational support and maintenance for the environment which includes application, configuration & database provisioning.
  • Provide immediate 2nd & 3rd level Immix support for problems escalated by internal teams, business users, and external customers.  
  • Implement and manage a documented site redundant design maintaining business requirements for RPO/RTO in disaster recovery scenarios. Perform quarterly failover exercises.
  • Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
  • Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
  • Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
  • Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
  • Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
  • Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain Immix enterprise systems and infrastructure
  • Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner
  • Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
  • Perform on-call duty for non-business hours support as per shift assignments
  • Perform administrative tasks pertaining to time entry and status reporting
  • Work with vendors relating to daily operations and projects
  • 7+ years of infrastructure support experience and operational excellence
  • VMware, Windows Server, SAN (NetApp) and (Brocade) switch Infrastructure experience is required
  • Excellent hands-on technical skills including, however, not limited to, Immix, Microsoft Operating systems, Windows Server, Azure, SQL databases, IP networking, and VM environments.
  • Experience with security products such as IP cameras, DVRs/NVRs, CCTV, VMSs, and Access Control systems.
  • Familiar with up to date trends within the security industry
  • Demonstrate user empathy, excellent listening, and questioning skills combined with the ability to interact confidently with internal/external clients to establish what the problem is and explain the solution
  • Hands-on experience in troubleshooting hardware with proven analytical and problem solving abilities
  • A Bachelor's or Advanced degree in Computer Science or related field and/or 10+ years of equivalent work experience
  • ITIL certification and experience with ServiceNow is an asset
  • Customer focused, demonstrating strong interpersonal, written, and oral communication skills, with an attention to detail
  • Seeks to expand knowledge and experience and is committed to continuous learning
  • Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
  • Handling and being exposed to sensitive and confidential information.
  • Required ability to handle multiple tasks concurrently.
  • Occasional local and regional/national travel for presentations, meetings, and visits.
  • On-call availability