Level 2 Support Analyst (Five9) - Plano, Texas | STAND 8 Careers |

Level 2 Support Analyst (Five9)
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Level 2 Support Analyst (Five9)
Date Posted:  7/7/2021
Job ID:  Job #3905
Employment Type: Contract-to-Hire
Location: PlanoTexas
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We are hiring for a Level 2 Support Analyst for a cutting-edge financial platforms to provide growth and solutions for a top nationally known home mortgage lender. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Plano, LA, Atlanta, New York, Raleigh, and more.

RESPONSIBILITIES 

  • Support client websites, and web-based services through telephone, e-mail and chat.
  • Troubleshoot issues and feedback by existing Users and/or development teams.
  • Ensure systems are operating for end users on daily basis.
  • Interact with external and internal customers to provide a high level of customer satisfaction and support.
  • Manage New and Existing user account set-up.
  • Utilize ticketing system to prioritize critical issues and manage workload queue.
  • Perform various web content management duties.
  • Provide Training to New Users and maintain Training Materials.
  • Assist with Feature Updates to Existing Users.
  • Support Report Development/Testing.
  • Support Deployment of New Reports from Staging to Production environments.

QUALIFICATIONS

  • Extensive Five9 Administrator knowledge (Five9 Telephony ACD platform).
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • 2-3 years of related work experience providing user support services and training for a data tool or technology platform
  • Highly effective customer service
  • Ability to comprehend, research, and summarize information to respond to user questions