Level 2 Support Analyst (Five9) - Plano, Texas | STAND 8 Careers |
We are hiring for a Level 2 Support Analyst for a cutting-edge financial platforms to provide growth and solutions for a top nationally known home mortgage lender. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Plano, LA, Atlanta, New York, Raleigh, and more.
- Support client websites, and web-based services through telephone, e-mail and chat.
- Troubleshoot issues and feedback by existing Users and/or development teams.
- Ensure systems are operating for end users on daily basis.
- Interact with external and internal customers to provide a high level of customer satisfaction and support.
- Manage New and Existing user account set-up.
- Utilize ticketing system to prioritize critical issues and manage workload queue.
- Perform various web content management duties.
- Provide Training to New Users and maintain Training Materials.
- Assist with Feature Updates to Existing Users.
- Support Report Development/Testing.
- Support Deployment of New Reports from Staging to Production environments.
- Extensive Five9 Administrator knowledge (Five9 Telephony ACD platform).
- Proficiency in MS Office (Excel, Word, PowerPoint)
- 2-3 years of related work experience providing user support services and training for a data tool or technology platform
- Highly effective customer service
- Ability to comprehend, research, and summarize information to respond to user questions