Billing Specialist - Westborough, Massachusetts | STAND 8 Careers |
The Billing Specialists primary function includes the invoicing function and customer billing resolution. This position participates in multi-faceted dispute resolution situations which require specialized problem solving skills and knowledge of company processes and procedures to effectively manage and resolve. This position will report directly to the Billing Manager. This is a hands-on role with specific responsibility to process invoices monthly. This position will ensure assigned workload is on track and will provide feedback to the Billing Manager as required.
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Mountain View, LA, Atlanta, New York and more.
- Ensure timely and accurate invoices are sent to customers on a monthly basis
- Process updates for customer invoices as needed including installs, disconnects and renewals
- Coordinate with internal groups (sales, legal, customer service, collections, finance) to resolve issues
- Review contracts to ensure invoices align with support
- Ability to utilize CRM (Customer Relationship Management) tool
- Ability to work independently and within tight deadlines
- Complete ad hoc projects and other duties as assigned by the Billing Manager
- Contributes to team effort by accomplishing related deliverables as needed
- Participate in audits as appropriate to ensure the audit coordinator has all required information
- Must have strong general knowledge of billing and collections process cycles
- Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills.
- Ability to work effectively in a matrix organization
- 4 plus years of experience in an Accounting/Finance environment
- Experience billing of customer sales and disconnects required
- Experience with data entry and process oriented function, including Microsoft Excel