ServiceNow Business Analyst - Century City, California | STAND 8

ServiceNow Business Analyst
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ServiceNow Business Analyst
Date Posted:  9/15/2021
Job ID:  Job #4268
Employment Type: Contract
Location: Century CityCalifornia
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We are hiring for a ServiceNow Business Analyst for a cutting edge media entertainment company. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.

RESPONSIBILITIES

  • Translate user requests into technical language that the developer can understand.
  • Acts as liaison between the customer, product owner, project manager and the technical team.
  • Leading and scheduling meetings w/ product owners and customers.
  • Working closely with business and IT teams to gather requirements via user stories to support ongoing business needs for Service Now configuration, implementation and support.
  • Working with multiple projects simultaneously and completing project activities in a way that minimizes project risks and issues in a client services organization.
  • Gather and understand requirements from the process owners and translate into functional and technical requirements.
  • Proactively research and suggest enhancements and improvements to processes and procedures.
  • Collaborate with ITSM, ITAM, ITOM process owners to assist with the design and development of IT solutions using ServiceNow.
  • Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
  • Assist with simplification and standardization of tools and processes.
  • Take notes and send to stakeholders.
  • Provide excellent customer service.
  • Act as a SNOW champion to promote awareness and acceptance of the processes and advantages with business owners and peer groups
BASIC QUALIFICATIONS
  • Must possess a minimum of 1 year of ServiceNow experience.
  • Must possess excellent written and oral communication skills.
  • Must have initiative and positive attitude to lead meetings with customers.
  • Must be able to translate technical terms into laymen's terms and vie-versa.
  • Must enjoy providing excellent customer service.
  • Must be professional and courteous, as the BA is the first team member to meet with the customer.
  • ServiceNow - CMDB, ITSM ITOM, ITAM
  • Coding experience is a plus.
  • Strong organizational skills and attention to detail.
  • Good analytical skills to evaluate business problems and apply applications knowledge to identify appropriate solutions.
  • Service Now certification is preferred.
  • ITIL certification is preferred.
  • Scrum Master (CSM) is preferred.
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