Credit and Collections Analyst - Westborough, Massachusetts | STAND 8

Credit and Collections Analyst
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Credit and Collections Analyst
Date Posted:  9/15/2021
Job ID:  Job #4294
Employment Type: Contract-To-Hire
Location: WestboroughMassachusetts
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We are hiring for a Credit and Collections Analyst for one of the largest real estate investment trusts and provider of shared communications infrastructure in the United States.  
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Morrisville, LA, Atlanta, New York and more.

The company's Fiber Billing help desk team promotes loyalty initiatives by handling customer inquiries and helping resolve customer issues. This includes coordinating communication across all relevant internal departments to educate customers, provide resources to customers and improve internal customer databases to deliver a consistently great customer experience. This candidate will engage with customers and internal staff in a positive manner and perform primary functions

  • Professionally and effectively handling by phone and email contact.
  • Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contact
  • Adhering to quality standards, including company procedures, policies and legal requirements.
  • Participating in individual and team coaching sessions and proactively providing and receiving feedback.
  • Managing customer contact databases to support billing and client service functions
  • Completing ad hoc projects and related deliverables, as assigned.
  • One to two years customer service experience in an office environment (previous Call Center experience preferred).
  • 3 to 5 years previous collections experience within an Accounting environment (previous high-tech experience preferred).
  • Experience in a multi-functional role and using multi-company accounting software package - Oracle Preferred
  • 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.
  • Complete use and functionality of the Microsoft 2010 Office product suite.