Global Client Operations Coordinator, International VOD Fulfillment -

Global Client Operations Coordinator, International VOD Fulfillment
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Global Client Operations Coordinator, International VOD Fulfillment
Date Posted:  10/21/2021
Job ID:  Job #4353
Employment Type: Contract
Location: New York New York
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We are hiring for a Global Client Operations Coordinator, International VOD Fulfillment for a cutting edge media entertainment company. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.

RESPONSIBILITIES

  • The Global Client Operations Coordinator (GCO), reporting to the Supervisor, Program Operations, will support International content and channel fulfilment for a group of International Global Networks. The GCO is responsible for supporting successful VOD package delivery, ensuring all content airing on their non-linear platforms and affiliates are delivered to SLA and without defect. The GCO will develop close partnerships with business partners ; including Program Planning, Promos, Marketing, International and
  • Domestic Media and Post Ops teams, driving a collaborative approach to media fulfilment.
  • Closely integrate with Program Planning teams to gather insights such as high-profile premieres, volume fluctuations and special stunts. Determine requirements and timelines to ensure media is prepped and delivered to accommodate channel strategy
  • Track digital media fulfillment in Media Asset Management system, ensuring content is prepped in every queue by SLA. Prioritize media fulfillment during times of influx.
  • Develop strong partnerships with Media Operations and Onboarding, communicate and collaborate to prepare for new VOD launches, volume increases, special requests and quick turns.
  • Closely partner with Promo, Marketing and and Linear colleagues, ensuring all elements for VOD packaging are available prior to processing
  • Manage escalations from platforms and clients. Ensure content inquiries are responded to with appropriate follow up and resolution.
  • Partner with Onboarding team to ensure all platform delivery requirements are captured and executed for new onboards
  • Audit and Approve orders for processing in various order management systems
  • Track content schedules, ensure all media is delivered to SLA

QUALIFICATIONS/REQUIREMENTS

  • BA/BS in a related field
  • 1+ year experience in digital media or broadcast/entertainment operations
  • 1+ year experience with directly managing client or account relationships
  • Successfully able to manage a high volume of emails while maintaining timely responsiveness
  • Highly-developed communication and oral presentation skills
  • Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines
  • Superior customer service skills
  • 24/7 operational needs.
DESIRED CHARACTERISTICS
  • Bilingual in Spanish preferred
  • Prior professional experience in client/account management or project management preferred
  • Adapts easily to changing situations
  • Strong analytical & problem-solving skills
  • Excellent teamwork skills, with the ability to effectively interact with all levels of management
  • Ability to be an innovative and creative thinker