Global Client Operations Coordinator, International Linear

Global Client Operations Coordinator, International Linear Fulfillment
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Global Client Operations Coordinator, International Linear Fulfillment
Date Posted:  10/22/2021
Job ID:  Job #4354
Employment Type: Contract
Location: DenverColorado
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We are hiring for a Global Client Operations Coordinator for a cutting edge media entertainment company. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.

DUTIES/RESPONSIBILITIES

  • Closely integrate with Program Planning teams to gather insights such as high-profile premieres, volume fluctuations and special stunts. Determine requirements and timelines to ensure media is prepped and delivered to accommodate channel strategy
  • Track digital media fulfillment in Media Asset Management system, ensuring content is prepped in every queue by SLA. Prioritize media prep during times of influx.
  • Develop strong partnerships with Media and Post Operations, communicate and collaborate to prepare for volume increases, special requests and quick turns.
  • Closely partner with Promo and VOD colleagues, ensuring content is prepped on time for on-air campaigns and VOD deliverables
  • Manage escalations from playout and clients. Ensure channel inquiries are responded to with appropriate follow up and resolution.
  • Partner with localization team to ensure all channel language requirements are captured, digital proxies delivered and returned languages pass QC
  • Place orders in various order management systems
  • Track content missing lists, ensure all media is delivered to SLA

QUALIFICATIONS/REQUIREMENTS

  • BA/BS in a related field
  • 1+ year experience in digital media or broadcast/entertainment operations
  • 1+ year experience with directly managing client or account relationships
  • Successfully able to manage a high volume of emails while maintaining timely responsiveness
  • Highly-developed communication and oral presentation skills
  • Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines
  • Superior customer service skills
  • Willingness and open availability to work flexible hours, including nights and weekends, to meet the
  • 24/7 operational needs.

DESIRED CHARACTERISTICS

  • Bilingual in Spanish preferred
  • Prior professional experience in client/account management or project management preferred
  • Adapts easily to changing situations
  • Strong analytical & problem-solving skills
  • Excellent teamwork skills, with the ability to effectively interact with all levels of management
  • Ability to be an innovative and creative thinker
#LI-JD1 #LI-REMOTE