Sr. Voice Engineer - Monterrey , Nuevo León | STAND 8 Careers |

Sr. Voice Engineer
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Sr. Voice Engineer
Date Posted:  10/22/2021
Job ID:  Job #4387
Employment Type: Perm Placement
Location: Monterrey Nuevo León
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We are hiring for a Senior Voice Engineer for a security services company. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Mexico, LA, Atlanta, New York and more.

RESPONSIBILITIES

  • Contribute to the strategy, architecture, and design of the next generation solutions involving cloud voice telephony and contact center solutions.
  • Work with business units to identify requirements (cost, functionality, performance), provide voice and contact center solutions and drive projects forward.

EXPERIENCE 

  • Must have 8+ years of proven experience administering, supporting, managing Avaya or similar telephone systems and associated voicemail systems.
  • Experience with VoIP, SIP, TDM, analog telecommunication methodologies.
  • Experience with third-party PBX systems (eg: Asterisk, freePBX, etc)
  • Understanding of LAN/WAN/SD-WAN topologies and functionalities as it relates to a VoIP delivery model.
  • Recommend voice system improvements, including cost/benefit analysis, to meet changing business requirements.
  • Create and maintain detailed Voice network documentation, schematics, flow-charts, network maps.
  • Familiarity with Sharepoint and other documentation repositories.
  • Sharp troubleshooting faculties, deductive reasoning, and careful attention to detail.
  • Independent and self-directed work ethic when participating in a collaborative environment.
  • Strong communication skills both verbal and written skills to develop technical documentation
  • Dedicated commitment to service availability and quality user experience.
  • Perform on-call duty for non-business hours support as per shift assignments.
  • Hands-on experience working with contact centers and various cloud vendors a plus.

QUALIFICATIONS 

  • Communicating with customers in bi-lingual situations (English and Spanish)
  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • Successful passage of background, reference, psychological, and controlled substance tests.
  • Handling and being exposed to sensitive and confidential information.
  • Occasional lifting and/or moving up to 50 pounds.
  • Periodic travel may be required intermittently.
  • Must be flexible and available for afterhours support.