ServiceNow Business Analyst - Parsippany, New Jersey | STAND 8

ServiceNow Business Analyst
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ServiceNow Business Analyst
Date Posted:  10/22/2021
Job ID:  Job #4390
Employment Type: Contract
Location: ParsippanyNew Jersey
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We are hiring for a ServiceNow Business Analyst for a security services company. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in New Jersey, LA, Atlanta, New York, Mexico and more.

RESPONSIBILITIES

  • Plan, schedule and facilitate working sessions to collect, clarify, analyze, and translate business requirements into user stories.
  • Document detailed user stories and epics with acceptance criteria in collaboration with client team.
  • Implementation, administration, and support of the ServiceNow platform.
  • Perform testing on each story and identify defects before the update sets are deployed for UAT.
  • Coordinate UAT Defects and drive development Team to close the defects asap and suggestions.
  • Identify system flitches and provide best practices and suggestions based on Test.
  • Develop training documentation and materials.
  • Deliver training to key stakeholder and end users.
  • Analyzes increasingly complex system specification of existing programs to determine requirements.
  • Analyzes designs, codes, debugs, integrations, and tests increasingly complex software applications solutions for systems.
  • Communicates effectively with internal stakeholders and management.

REQUIRED QUALIFICATIONS

  • 3+ years of consulting experience in ServiceNow
  • 2+ years’ experience in ITSM Development
  • 2+ Years of hands-on (functional) experience with ServiceNow.
  • An understanding of SDLC approaches and methodologies (e.g., Agile Scrum, Waterfall, etc.)
  • Good written and verbal communication skills.
  • Experience designing, developing, and leading ServiceNow Application Engineer and custom and scoped application development initiatives.
  • Outstanding attention to detail and ability to organize information.
  • Experienced in implementation of ITSM solution using industry best practices.
  • Applied experience in the deign and deployment of these ITIL areas: Incident Management, Problem management and Change Management.
  • Experience delivering training both in Train-the-trainer and end user scenarios
  • ITIL Foundation (v3) certification
  • Preferred ServiceNow CSA Certification.
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