Senior Mac Support Engineer - Century City, California | STAND 8

Senior Mac Support Engineer
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Senior Mac Support Engineer
Date Posted:  10/22/2021
Job ID:  Job #4442
Employment Type: Contract-To-Hire
Location: Century CityCalifornia
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As the Senior Mac Support Engineer, you’re the go-to person for all things JAMF and Apple-related, including Apple/Mac integration, strategy, JAMF administration and governance. You will be responsible for machine builds using JAMF, server/service maintenance, implementation and road-mapping of new Apple-aligned solutions and products as well as the creation of supporting documentation for troubleshooting, maintenance procedures and tool usage for the entire Apple/Mac environment.

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Morrisville, LA, Atlanta, New York and more.

RESPONSIBILITIES

  • Manage and expand the current implementation of our JAMF Infrastructure
  • Manage JAMF Self-Service library
  • Engineer, test, deploy and manage corporate image for all Mac OSX devices via JAMF
  • Test and validate new Apple hardware
  • Provide support for imaging and troubleshooting all new Mac computer deployments
  • Manage patching cycles and client application upgrades
  • Package applications for software deployment to Mac devices
  • Script to automate administration tasks on all Mac devices
  • Create and manage policies for all Mac device administration
  • Effectively document, communicate procedures, and actively train downstream support teams
  • Provide Level 4 Mac troubleshooting and support.
  • Migrate devices and policies from existing JAMF environments to a current JAMF cloud instance


WHAT YOU WILL NEED

  • Experience with Jamf Pro / Jamf Cloud
  • Experience with Mac to Active Directory integration
  • Experience implementing Macs in an enterprise environment
  • Experience with Okta and JAMF Connect
  • Experience with JAMF Composer to create deployable JAMF packages
  • Bash / Shell scripting skills
  • Broad technical experience and understanding of having a multi-operating system environment
  • Broad understanding and troubleshooting skills to support of MacOS and iOS in an enterprise environment
  • Must be able to work independently and as a team member
  • Must be self-motivated, proactive, and require little to no supervision
  • Ability to prioritize and manage multiple assignments
  • Strong written and verbal communication skills


NICE TO HAVE, BUT NOT A DEAL BREAKER

  • Current JAMF certifications showing completion of an advanced curriculum
  • Apple Certifications (ACMT, ASCP, ACTC, ACSA, etc)
  • Scripting in Python
#LI-JD1