Enterprise Architect - Telecom - Atlanta, Georgia | STAND 8 Careers |

Enterprise Architect - Telecom
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Enterprise Architect - Telecom
Date Posted:  10/22/2021
Job ID:  Job #4457
Employment Type: Salary
Location: AtlantaGeorgia
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We are looking for experienced, passionate people to join our global presales team at a time of growth in cloud networks and global managed services. Telecom and Technology is the IT Services division providing Customer Services across the globe. We design and deliver global field and managed services include enterprise networking, cloud networks (SD-WAN/NFV), wireless and optical networks. We offer a flexible working environment with a mix of home working, onsite customer meetings, excellent office facilities and the use of collaborative technology. 

This will be Customer facing presales role with strong service design and ITIL thinking.

This role will be focused on presales leadership for our large, global strategic accounts. This role is about taking a holistic and consultative approach with our largest customers and act a role model to the wider team.

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.

EXPERIENCE 

  • Can demonstrate strategic thinking and thought leadership
  • Shows high degree of emotional intelligence
  • Customer facing experience in a global or regional service design role including presales, managed service frameworks, commercial and contract expertise
  • Experience working on large strategic customer accounts as a senior architect
  • Experience in explaining how technology services can solve business problems and help achieve business strategy
  • Able to see and articulate the big picture across a large strategic account to leverage ideas and efficiencies in our processes and proposals
  • Can demonstrate how technology services can drive improvements in the customer experience
  • Experience in evangelizing service capabilities with an orientation towards innovation at executive level
  • Good understanding of cloud and digital concepts with an interest in market trends
  • Track record leading virtual teams including service architects, professional services, engineers, project management, ops and service management
  • Can create an enterprise roadmap for a customer and deliver tangible opportunities through those future state discussions
  • Deep understanding of managed services, global service desks and ITIL concepts
  • Strong experience in global field services, large scale installation & support services
  • Experience designing global and/or multi-region services
  • Understanding of ITSM platforms and remote monitoring toolsets
  • Can explain the business value of managed services to a customer
  • Experience working with sales leaders & teams to evangelize about services
  • Can demonstrate taking the lead on multiple presales engagements simultaneously for large strategic accounts finding ways to drive repeatability and innovation
  • Experience in building complex cost models and innovating to refine the cost base, maximize profit and design services that delight our customers
QUALIFICATIONS
  • Work closely with bid finance and pricing analysts to create detailed P&L’s
  • Experience of developing partner strategy to build an overall service model
  • Deep understanding of contract documents including master service agreements, statements of work, adoption agreements and service levels
  • Experience working with PS subject matter experts to bring together service and technical components
  • Can make business decisions with sales leaders to qualify new opportunities, managing sales and customer expectations on what we can deliver
  • Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service
  • Manage approvals from executive level stakeholders in the business for example – finance, legal, delivery and operations
  • Create operations and bid review presentations to help executives internally to make decisions on any complex service elements and risks
  • Maintain informal and formal relationships with internal executives to make decision making on new opportunities straightforward
  • Can take the initiative on producing new content including design documents, proposals and presales slide materials
  • Comfortable delivering presentations to customers at a executive level in a meeting or boardroom scenario
  • Strong knowledge and experience of ITIL3 and/or ITIL4 methodology
  • ITIL3 or ITIL4 foundation and/or service design certification
  • Track record working with senior management and/or C level contacts with various customers and creating long lasting relationships
  • Strong team player who is willing to share ideas
  • Willing to actively coach others to enable more team capacity and capability
  • A ‘can do’ attitude putting the customer first
  • Willing to speak up and challenge the norm bringing forward ideas on how we can change and improve presales
  • Excellent interpersonal skills to help with communication and negotiation internally and externally
  • Excellent written and presentation skills


DESIRABLE CRITERIA

  • Experience with customers in the banking, retail or hospitality sectors is highly desirable
  • A technical and/or operations background is highly desirable with experience in one or more of the following areas: enterprise networking, cloud networks e.g. SDWAN, wireless or unified communications
  • ITIL3 expert certification and/or ITIL4 managing professional certification
  • Experience with ISO27001 or similar security accreditation
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