Tower NOC Operator - Canonsburg, PA | STAND 8 Careers | Stand8

Tower NOC Operator
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Tower NOC Operator
Date Posted:  1/12/2022
Job ID:  Job #4773
Employment Type: VMS
Location: CanonsburgPA
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We are hiring for a Tower NOC Operator. Be prepared to make an immediate impact, join a collaborative, fast-paced, cross-functional team, and gain exposure to strategic decision-makers! this could be a great opportunity for you!

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in New Jersey, LA, Atlanta, New York, Raleigh, and more.

ESSENTIAL JOB FUNCIONS
  • Open, track, and close NOC trouble tickets with the regions.
  • Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
  • Assist in the monitoring and control of headquarters building and site security.
  • Interface with field personnel to verify repairs and testing of lighting alarm systems.
  • Assist in resolution of NOC daily reports.
  • Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
  • Interface and assist with other NOCs and their technicians during QLIs, third party tower repairs and service outages.
EDUCATION/CERTIFICATIONS
  • High school diploma
  • Experience/Minimum Requirements
  • Prior customer service and/or service dispatch experience

OTHER SKILLS/ABILITIES
  • Basic telephone operation skills
  • Excellent customer service skills
  • Proficiency in Microsoft Office programs
  • Skilled at completing tickets for maintenance purpose
  • Ability to handle multiple simultaneous calls
  • Knowledge of wireless communications a plus