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Glossary
ServiceNow is a cloud-based platform that automates and manages digital workflows across an enterprise, consolidating data and processes into a single system of action.
At its core, ServiceNow is a powerful cloud-based platform that helps companies manage and automate digital workflows across their enterprise. It acts as a single system of record, consolidating various business processes, data, and tools onto one unified platform. While it gained prominence as a leader in IT Service Management (ITSM), ServiceNow has expanded its capabilities to serve almost every department, from Human Resources and customer service to security and finance.
The platform's goal is to replace unstructured, manual work with intelligent, digital workflows. This allows employees to work more efficiently, boosts productivity, and provides a clear, seamless experience for everyone, whether they are IT professionals, HR staff, or end-users requesting a service.
ServiceNow organizes its offerings into several key product suites, each designed to solve specific business challenges. The platform's modular nature allows organizations to start with one solution and expand its use as their business grows.
IT Workflows: This is ServiceNow's foundational suite, helping IT departments manage everything from a simple help desk request to complex IT infrastructure. Key products include IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM), which automate and streamline IT services to improve efficiency and reduce costs.
Employee Workflows: This suite focuses on improving the employee experience. Solutions like HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) automate common tasks like onboarding, benefits management, and workplace requests, empowering employees and reducing the workload on HR and facilities teams.
Customer Workflows: This set of products helps companies deliver exceptional customer service. Customer Service Management (CSM) provides agents with a unified view of the customer to resolve issues faster, while also offering self-service portals and a knowledge base so customers can find answers on their own.
Creator Workflows: This is where companies can build their own solutions. The App Engine and Integration Hub allow developers of all skill levels to create custom applications and connect existing systems, extending the power of the ServiceNow platform to address any unique business need.
Transform your IT operations from reactive to proactive and unlock new levels of efficiency with a smarter approach to service management. Whether you're ready for a full ServiceNow implementation or simply need to optimize existing workflows, our experts are here to guide you. Contact STAND 8 today to start a conversation about your business needs and discover how our solutions can help you achieve your goals.
