Salesforce Service Cloud Consulting & Solutions /

STAND 8 provides a comprehensive suite of solutions to meet your specific needs. Our certified consultants are experts in designing, implementing, and optimizing your customer service workflows to deliver exceptional results.

Omnichannel Support: We help you unify all customer interactions, from phone and email to web chat and social media, into a single agent console. This ensures your agents have a complete view of every conversation, no matter how the customer chooses to communicate.
Case & Knowledge Management: We design streamlined workflows for automated case routing and efficient issue resolution. We also build a centralized knowledge base to empower both agents and customers to quickly find the answers they need.
Self-Service Portal: We create intuitive, self-service portals that empower customers to find answers, track their requests, and resolve common issues on their own, reducing the burden on your support team.
Service Console & Automation: We implement the intuitive Service Console, giving your agents a 360-degree view of the customer. We also automate repetitive tasks with macros and flows, so your team can focus on complex problems that require a human touch.