Apple / Mac Support Specialist - Needham, Massachusetts | STAND 8
We are looking for a Apple/Mac Support Specialist with experience in a broadcast or media environment for a major media company.
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Massachusetts, Atlanta, New York, Raleigh, and more.
- Strong customer support skills, ability to work with all levels of end-users
- Respond to and close tickets in a timely manner
- Mac OS knowledge required, Windows 10 experience a plus
- Apple Genius Bar experience a plus
- Imaging computer hard drives / OS upgrades and refresh
- Installation/upgrades/installs of software, drivers, computer hardware
- Experience with Backup/Restore of Windows Profiles along with user data files, bookmarks, and Outlook PST files
- Experience within Media or Broadcast environment a plus
- Past experience in retail environment is helpful