Apple / Mac Support Specialist - Needham, Massachusetts | STAND 8

Apple / Mac Support Specialist
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Apple / Mac Support Specialist
Date Posted:  7/8/2021
Job ID:  Job #3926
Employment Type: Contract
Location: NeedhamMassachusetts
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We are looking for a Apple/Mac Support Specialist with experience in a broadcast or media environment for a major media company. 

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Massachusetts, Atlanta, New York, Raleigh, and more.

DUTIES/REQUIRED SKILLS

  • Strong customer support skills, ability to work with all levels of end-users
  • Respond to and close tickets in a timely manner
  • Mac OS knowledge required, Windows 10 experience a plus
  • Apple Genius Bar experience a plus
  • Imaging computer hard drives / OS upgrades and refresh
  • Installation/upgrades/installs of software, drivers, computer hardware
  • Experience with Backup/Restore of Windows Profiles along with user data files, bookmarks, and Outlook PST files
  • Experience within Media or Broadcast environment a plus
  • Past experience in retail environment is helpful