IT Helpdesk Administrator - Los Angeles, California | STAND 8

IT Helpdesk Administrator
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IT Helpdesk Administrator
Date Posted:  12/8/2021
Job ID:  Job #4584
Employment Type: Contract
Location: Los AngelesCalifornia
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We are hiring for an IT Helpdesk Administrator for a cutting edge media entertainment company. Be prepared to make an immediate impact, join a collaborative, fast-paced, cross-functional team, and gain exposure to strategic decision-makers! this could be a great opportunity for you!

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Mountain View, LA, Atlanta, New York and more.

EXPERIENCE 

  • 1 - 5 years 
  • Enterprise experience preferable (experience supporting larger organizations)
  • Help desk/call center experience (must have)
  • Great Customer Service / Phone Skills
IT KNOWLEDGE
  • OS – intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS (High Sierra and above)
  • Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
  • Experience performing Device Setup and Imaging. Working directly with end users to configure their laptop to their preferred settings.
  • Application Support (O365 suite – Outlook, Adobe)
  • Hardware Support: Advanced hardware troubleshooting skills (especially supporting Dell Latitude and OptiPlex series equipment)
  • Active Directory: Experience adding/removing accounts, groups membership
  • Familiar with “WFH” work from home environment: (VPN, Wifi, conference call, etc)
  • Ticketing systems – preferably ServiceNow
#LI-JD1 #LI-REMOTE